04-20-2013 07:31 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
It is also possible that you received a faulty BB...in which case you need to inquire of the seller.
Good luck and let us know!
04-22-2013 01:25 PM
Thank you sdgardne, I followed your instructions and the phone's power problem solved. I appreciate your quick reply. Now another problem arises, I bought it as unlocked but tried Indian airtel, vodafone, idea & reliance sims but on the screen it shows "activation required". Can anyone give some ray of hope in this matter?
04-22-2013 01:52 PM - edited 04-22-2013 01:53 PM
Thank you sdgardne, I followed your instructions and the phone's power problem solved. I appreciate your quick reply.
You are welcome...I am glad it worked for you.
ow another problem arises, I bought it as unlocked but tried Indian airtel, vodafone, idea & reliance sims but on the screen it shows "activation required". Can anyone give some ray of hope in this matter?
Oh...that is of concern. The only relevant KB I can find is this:
But, based on what you've said, I do not think that is relevant.
Rather, please start here:
Ensure please that the device truly is unlocked. If it is not, then that must be accomplished before you proceed.
Also, please review carefully the radio specs of this device:
Ensure that the capabilities of the device are indeed compatible with the carrier networks you are attempting to use...you may need to ask the carriers specifically so as to compare their network frequencies against those that the device is capable of.
You also should ask them if their network natively supports this specific model number BB...for if their network does not, then you may have subsequent challenges getting the BB-proprietary (BIS) services to function. Typically, the automatic registration (HRT) and Service Book delivery capabilities of a carrier network are limited to only those specific model number BBs that they natively support. If their network does not natively support this specific model number, then you may have significant challenges ahead. You may succeed in getting voice services to work OK, but you may have great challenges with BB-proprietary data services (e.g., email, BBM, etc.). You need to ask your carrier(s) this very specific question so that you can decide if proceeding is worth your efforts.
Once the device is verified to be unlocked as well as compatible with your local carrier network(s), then please review this:
If you can contact the seller, you should ask them specifically if they already carried out ALL of the Seller steps, for those are a prerequisite to the Buyer steps.
If you want to risk it, you can attempt just the Buyer steps and hope that nothing the Seller should have done (but failed to) impedes your use of this device. If you decide to take this approach, please review this:
If there is any hint of an IT Policy, that will tell you that indeed the Seller DID NOT properly complete their required steps before selling the device. You can still attempt to continue alone, however, but your risk factor increases. If you decided to proceed without the Seller, then please add to the Buyer steps in the above KB this:
However, if you have conducted a backup from which you intend to restore, DO NOT do a full restore...rather, only do a selective restore of only those databases essential to you (e.g., contacts, calendar), and ensuring that you avoid restoring any that have to do with IT Policy, Enterprise, etc...if you do a full restore, then you may simply return the BB to the condition it now is in, negating all of the efforts you've taken up to that point.
You may have significant challenges ahead in getting this device to function. You should start with attempting to get solely voice level services (phone calls, SMS, Voice Mail) working first...only when that is working properly with your selected carrier should you then attempt anything to do with data-level services.
Good luck and let us know!
04-22-2013 05:27 PM