08-24-2009 08:20 PM
Based on what I was told (see above), non-defective Tours will be sent to Verizon stores within the next month or so. I do not know whether the boxes will have a green sticker or not. Sprint doesn't seem to admit that the defect exists.
I have to disagree... at my Sprint corporate store, they are fully aware of the issue and are exchanging Tours without hassle. I got mine exchanged once and the new one(made in Mexico) is working fine. You are probably unlucky to have a sucky store in your area...
08-24-2009 10:07 PM
I am exchanging my second Tour for my third tomorrow. The second was great out of the box, but the horizontal tracking gradually deteriorated over the past two weeks.
Is anyone aware as to whether RIM has acknowledged this issue? It strikes me as odd that I cannot find any RIM bulletin about this. I sent HQ a fax last week and never got a response --- it gives the appearance of stonewalling. Have I missed anything? Maybe they are concerned that this could be a "black-eye" for them if word got out to the wider public, but it would give me some comfort if I knew that they were on top of this problem. I do appreciate the forum, however.
08-25-2009 01:25 PM
08-26-2009 10:14 PM
Got my tour August 4th. Horizontal scrolling didn't work out of the box. Jaunted down to my local Verizon store and had it replaced. This was within 5 hours of receiving the fedex package so the replacement wasn't that annoying as I didn't yet have any personal data on the handset. Scrolling worked in all directions on the second handset and myself and the Verizon associate confirmed this before I left.
It is August 26th and the horizontal scrolling has degraded to almost unusable. Degradation began about 10 days ago. I will be getting this replaced as well. If the third handset continues this way, I will be asking for a refund.
08-26-2009 11:37 PM
08-27-2009 10:10 AM
08-27-2009 10:30 AM
Here is what I can add to your issue and question about OS and the Trackball issue:
(1) I just downloaded a version 5.0 OS and completely reloaded my second tour with same problem. This had absolutely no positive effect on the trackball (no negative effects overall as well - FYI). So I feel confident in saying reloading current OS or upgrade to solve this will not be worth your time.
(2) I spoke with RIM technical support who could not find any internal information about this issue, did not deny it, just was not aware. They connected me back with Verizon Support. Went through all the standard issues with (a) *228 <send> option 2, (b) battery pull (c) sensitivity settings (d) suggested a COMPLETE unit wipe and reload and that is when I upgraded to the 5.0 OS which did not help. They did do more research and told me that new units manufactured AFTER August 21st should have the new trackball. They could not confirm the GREEN sticker but the store did seem to be very aware of the use of the GREEN sticker for updated or modified phones in the field.
(3) I have now just ordered my third unit and here's hopping three is the charm! I will post again when my unit arrives, if the box looks different and if it seems to work. My last two seem to take between 1 1/2 weeks and 2 weeks to show up so might not be completely confirmed for a while.
08-27-2009 01:46 PM
08-27-2009 02:28 PM
08-27-2009 03:33 PM