To everyone who has had trackball issues: I went through 3 Tours and finally on the 4th one I got one that had a properly working trackball. I got my Tour through Verizon and each tme I complained the store replaced it for me. Finally Verizon decided to send me one from a central location. It turned out to be a "refurbished" model, but I didn't care.......the track ball actually worked on this one. I was able to compare the trackball on both models before I sent the "defective" one back. There was a difference. The "defective" track ball did not roll as smoothly as on the good phone. The difference is slight and I would not have noticed it unless I had something to compare it to.
I did speak to RIM about the trackball and they had me go through all sorts of solutions including to 2 clean wipes of the phone. Obviously nothing worked. But I was surprised that RIM did not acknowledge that there was a trackball issue. I'm assuming someone from RIM is looking at these posts on this site.
On another note, I've noticed a lot of complaints about poor battery life. I also experienced similar problems but noticed that the battery life seemed to improve after a couple of weeks. I went ahead and ordered a spare battery and charger from Amazon for $52.00. They now have an extended battery with a separate back for $60.00. If this was available a month ago, I probably would have opted for this option, over a second battery.
I use "The Boom" wired headset. There is nothing that blocks out the external noise as well. Wired headsets don't seem to work well with the Verizon Navigator. Sometimes the voice comes through the headset, but more often it comes through the speaker on the phone. I have spoken to Verizon and its suppose to come through the headset. Perhaps they can address this issue on the next software update. In the meantime it's a livable problem.
I have owned BlackBerry's for the past 10 years and have looked at alternatives before I purchased another one. I looked at the PRE and the HTC Touch Pro 2. I tried out both and decided that I just didn't want to deal with another learning curve. So I decided to stick with the BlackBerry and was determined to make it work. But learning curve or not, if the 4th Tour turned out to be another dud, I was ready to bolt to Sprint and the PRE. (Sprint also would have been $60.00 cheaper each month for a similar all inclusive plan ) But the 4th Tour worked as it should and I am now a happy camper.
