Guys, Guys you must learn how to deal with these companies. First, they told me go to the store an exchange it. I called the Sprint store and they told me that it has not been sent to the stores yet. So I called back and was told 5-8 days. I told them that I would not accept having a phone for 1 day and then having to wait 1 week to get another one. I then asked to speak with a manager, of course, they were all busy. At this point I told them that none of the options give to me is doable an that I would be speaking with the Retention departement (these are the guys with the power). I called and was really calm but informed them that I am not going to allow a company to sell me something that is defective and have me wait to have it replaced. He told me about the double billing but I do understand that for accounting purposes that they will have to bill the second one until the first one is received back (standard practice). However, he asked did they tell you that one is on the way to you. I said no. He got off the phone and came back about 7 minutes later and said, sir, I am sorry for the misunderstanding but we will have a phone to you within the next two days. Anyway, it was sent overnight mail and I received it today. I called yesterday. It is working fine. Give them a chance but be calm.
