08-11-2009 06:47 PM
08-11-2009 06:58 PM
08-11-2009 07:08 PM
08-11-2009 07:37 PM
08-14-2009 10:14 AM - edited 08-14-2009 10:14 AM
RIM, if you're watching this, this is COMPLETELY unacceptable. I will start off by saying that the Tour is the best BlackBerry, and best phone, that I have ever owned. With the exception of the trackball. I paid for a device that I knew was going to work (because it was a BlackBerry) and I expect that I should get that. If this actually is a software problem, why isn't everyone experiencing it? I've seen 2 Tours side by side with identical software versions and one works and one does not. Why does it seem to get worse over time? Why hasn't RIM officially recognized this issue? If it's really a hardware issue, is the plan to try to cover it up with software? The point is, I (and I assume we) want answers! When will this software update be avaliable? In my opinion, this should have been released days ago.
08-17-2009 05:25 PM
Already on my third Tour. Went to sprint today because the trackball stop working and the order me another replacement. They told me that they know the issue and even the sprint guys who buy the phone, were having the same problem. They answer, "we are working with it!" . Yeah Right! My 30 days is almost over, so if the 4th Tour doesn't work, next time I may received a refurbish one. Im not taking any more chances. I will return my Tour tomorrow. Besides, every time I have to exchange mine, I have to wait and hour or more, because sprint first check the device, knowing the problem, a let one waiting and waiting just to say it will be replaced. And now because I have exchange it two times, Sprint will only replaced it thru customer service, so I have to wait a few more days. So screw it!
HEY RIM, let us hear you! What is the problem and your solution?