08-18-2009 06:28 PM - edited 08-18-2009 06:29 PM
None of what I have read in this thread provides a solution (or any guarantee of a solution). My provider is Sprint, and I am on my second Tour. In addition to the horizontal trackball issue, I have noticed on both phones that pushing the menu button results in the applications switcher appearing intermitently. It's equally annoying.
After countless hours on the phone with Sprint to get the first Tour, and then replace it with the second Tour, I'm about ready to abandon Blackberry/Sprint, and move to AT&T to get an iPhone. I would suggest that RIM (who is reading) solve this manufacturer's defect immediately and communicate a solution. As things stand, my prediction is that it is only a matter of time before this thread transforms into a class action lawsuit.
If anyone (preferably a RIM representative who will make a public statement) can concretely define the problem and provide an immediate solution, your assistance is welcomed. Time is running out.
08-19-2009 12:25 AM
I am one of the many who have endured hours of frustration dealing with the Tour. I replaced the phone 3 times in 2 weeks, and I can finally say that while not yet perfect, the phone is very usable. I also had trackball issues and went through 3 phones before I found one with a track ball that worked like it's suppose to. The Bluetooth is still a little weak, but usable. I won't use it with customers, but it's fine for friends and family. For business use I use a wired headset that filters all outside noise.
The Verizon Navigator does not work with the wired headset. (It suppose to). But the sound does come over the speaker and is loud and clear. I'm not sure if it's a software issue or a jack issue. But I don't want to go through another phone setup so I'm just going to live with it.
And for all of you complaining about the battery life, Amazon has a spare battery and charger package, which heavy users like me need.
While not perfect the Tour is a definite improvement over the Curve I had prior to this phone. So I guess I'll just deal with it and hope that the software updates make this better.
I did look at other phone, the IPhone and HTC ProTouch2 and they lacked the ability to look up a contact by first name, last name or company. I'm sure there are third party programs that can do that but it wasn't worth the time or money to look for them.
I have my Tour and I'm sticking with it.
08-20-2009 12:07 PM
08-20-2009 12:42 PM
08-20-2009 02:20 PM - edited 08-20-2009 02:25 PM
its a hardware issue, I proved it once I changed the trackball. I had nothing to lose since I got my phone on ebay....so if you are waiting for a software update to fix it, good luck!! Once I put this blue trackball problem solved!...I'm finally able to play brickbreaker again
08-20-2009 03:01 PM
08-20-2009 03:06 PM