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Jersuni
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Jersuni
Posts: 1
Registered: 09-26-2009

Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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09-26-2009 05:02 PM

My blackberry Tour is stuck on an automatic power cycle process.. After the usual thinking process before starting the phone, it pops a white screen with these information.... the white screen last for 1 second, it was very hard reading these information.

 

ARM11: No iota APN on a sprint device

 

Fail task: RIM05     or   Fail task: RIM0S

 

ARM9:

 

Line:757 

 

Device error: 348

 

Fail task: data_int_cdma.c

 

 SP:  0X024d1d68

LR:  0X018ec147

PC: 0X01ad6524

 

                                                                                                             Reset

 

The same message appears everytime.... over and over again

Can someone please help...

 

Thanks

 

 

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keijiro
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keijiro
Posts: 3
Registered: 11-10-2009

Re: Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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11-10-2009 12:42 PM

Dear all,

 

Are there anyone's help? I also have the same situation with him after configuring some informations

in order to active EVDO for Tour 9630.

.

I am very highly apreciate your help.

 

Regards,

Keijiro

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Guru III
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sdgardne
Posts: 26,757
Registered: 11-28-2008
My Carrier: AT&T

Re: Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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11-10-2009 02:16 PM

 

Hi and Welcome to the Forums!

 

Here is a KB that discusses the Device Error 348 message:

  • KB03355 Device Error 348 Press R to Reset

You also might find these articles useful:

 

Hopefully it contains something useful!

 

Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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keijiro
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keijiro
Posts: 3
Registered: 11-10-2009

Re: Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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11-13-2009 11:59 AM

Dear all,

 

No help at all? 

Can you focus on this error message: ARM11: No iota APN on a sprint device

 

I had changed the REG ID from 2004(Verrizon) to 4139(Sprint) and this error occured 

 

Please help me to solve this problem.

 

Thanks in advance.

Keijiro

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sthngal85
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sthngal85
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Registered: 11-15-2009

Re: Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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11-15-2009 02:02 PM

my bb tour give me a screen with reload software 552 after trying to download an app. i guess I've got a virus now, checked the carreir and they don't have a fix for it.  so i'm stuck with a phone that does not work!!

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Guru III
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sdgardne
Posts: 26,757
Registered: 11-28-2008
My Carrier: AT&T

Re: Tour stuck white screen "ARM11: No iota APN on a sprint device" message

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11-16-2009 05:31 PM

 

sthngal85 wrote:

my bb tour give me a screen with reload software 552 after trying to download an app. i guess I've got a virus now, checked the carreir and they don't have a fix for it.  so i'm stuck with a phone that does not work!!

 

 

Hi there!

 

552 is not a virus. See this KB:

  • KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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