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BlackBerry® Tour™

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New Contributor
nuts
Posts: 2
Registered: ‎04-13-2012
My Device: tour 9630

Tour won't reboot

Switched battery in tour. started to reboot.stopped and shows 1 red flash follwed by 4 red flashes. BBDesktop doesn't recognize it.  tried to wipe and replace v5.0 according to instructions. Nothing.  Battery out for month, reinserted with same results.

Forums Veteran III
Wolf359
Posts: 3,517
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tour won't reboot

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

 

If this doesn't work, can you take it to the store?

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New Contributor
nuts
Posts: 2
Registered: ‎04-13-2012
My Device: tour 9630

Re: Tour won't reboot

Thanks wolf, in BBdesktop I can't get it to switch from current tour to new one to force loader.  Won't recognize new tour which has no screen image only red flashing power on light.  I live so far out in the country I have to have my own tomcat but when I get to a big city I'll take it along.  Is closest Verz store in Las Cruces or ABQ? Thanks again.

Forums Veteran III
Wolf359
Posts: 3,517
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Tour won't reboot

Sorry it didn't work. Can you check the verizon site for the closest store? I'm not familiar with NM! Living far out sounds pretty nice, don't blame ya!
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________