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New Contributor
SRydin
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630

Trouble with Desktop Software 7.0

I recently upgraded my Desktop Software to 7.0, and when I connected by Tour to sync it has been at the "Preparing sync preview" screen for about 40 minutes with the bar completely green. Is this a glitch with the new 7.0 software?

 

Thanks!

 

Steve

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Trouble with Desktop Software 7.0

Hi SRydin,

Please avoid posting multiple post of a same message. This is make the forum clean and useful for others.

tanzim                                                                                  
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New Contributor
SRydin
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630

Re: Trouble with Desktop Software 7.0

I tried deleting after I posted it because I realized someone else was having the same issue, but I couldn't figure out how.

New Contributor
LSSML
Posts: 2
Registered: ‎02-15-2012
My Device: TOUR 9630

Re: Trouble with Desktop Software 7.0

Have the same problem - anyone know what the fix is?

New Contributor
SRydin
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630

Re: Trouble with Desktop Software 7.0

There is quite a bit of discussion regarding this issue here: http://bit.ly/zGTOIN

New Contributor
LSSML
Posts: 2
Registered: ‎02-15-2012
My Device: TOUR 9630

Re: Trouble with Desktop Software 7.0

If my problem is so widespread as it appears whay has there been no response from Blackberry?

How can they not know about it and resolve for customers?

New Contributor
SRydin
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630

Re: Trouble with Desktop Software 7.0

That is the questions eveyone is asking - I'm afraid BlackBerry may take a subscriber hit because of this issue...