01-02-2010 04:38 PM
Have you tried looking under OPTIONS, SCREEN/KEYBOARD?
01-02-2010 04:45 PM
Does the light work when you are charging it?
01-02-2010 04:54 PM
Hmmm is it out of bedside mode?
Did you install any other software like BB light?
01-24-2010 08:01 PM
In the Tour's Sounds and Profiles options (having a Storm, I don't know if the Tour calls it the same, for the Storm is Select a Sound Profile) have you set a profile which is turning off LED Notification?
Unless vastly different the screen/keyboard LED setting is for coverage only and not for Notification of messages or calls.
I don't generally bother with what the LED settings are, for as a general rule I have my Storm holstered which makes an LED setting problematic anyway.
As I have custom profiles for calls and messages, when the phone is on my desk the LED operates as designed.
02-01-2010 02:38 PM
I just received 6 of these phones. I have activated 2 of them. One of them it works fine and the other the RED LED works only if you you do the "TRY IT". Both phones are setup the exact same way.