BlackBerry® Tour™

[boysrusfour]

no, will try other

[boysrusfour]

I clicked on other and got the same error.

[boysrusfour]

Sorry for the challenge I have been. 

[JSanders Resident Expert]

OK, well like I said above, the 9630 can be a real challenge to setup on Tmobile, as the 9630 is a CDMA (Verizon or Sprint) device with GSM network (tmobile) bands. I've seen it before and it should work.

[boysrusfour]

Interesting thing is that all of December & January I had it working just fine. I paid my bill the day it shut off on Jan 28th and it was back to sqaure one, not working.  Anymore suggestions.  Like I said before, a guy named Jake at Blackberry was able to get me back on the email after working with me for over an hour.  I did not write anything down except that Tmobile did not have bundle 110 on my phone and  it should have.  He took care of that. .

[JSanders Resident Expert]

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boysrusfour wrote:

 Tmobile did not have bundle 110 on my phone and  it should have.  He took care of that. .

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Why don't you call Tmobile back and make sure that's still there?

[boysrusfour]

I said it to the 3 I spoke with and they all did not know what I was talking about.  They are not blackberry experts they say and they do not support  sprint phones on tmobile.  It is unlocked. I can not figure out how to actually talk to blackberry people.  I suppose you have to have an account, but can not even find that out, or not as of yet. 

[JSanders Resident Expert]

Ask your Tmobile customer service rep to escalate this issue to RIM level tech support.

[boysrusfour]

Took some convincing, but they finally spoke with one of the techs that would speack with a rim person.  What happened is that when I did not pay my bill before they shut it off, it erased the email account from t-mobile.  Once I reset up the email on tmobile.com, it worked.  Thanks again for your persistance and suggestions.  Yeah!!!  YOUR TIME WAS GREATLY APPRECIATED!  Blessings on your day, b

[JSanders Resident Expert · Accepted solution]

You are very welcome.

Good luck.