BlackBerry® Tour™

[boysrusfour]

I can not get emails and set up only goes as far as "can not connect to server".  Any ideas out there?  Contacted tmobile, but they finally after 1 hour said it was hotmails fault (could not be validated), but I had email service with the same address last month. help???

This is for a 9630 os4

[JSanders Resident Expert]

Try this...

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instrucitons:

2) Register HRT: (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: KB02830 Send the service books for the BlackBerry Internet Service

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

But you also need to know that using the 9630 may require some special setup for the browser and other BIS data to work.

[boysrusfour]

Mr. JSanders,

I tried the first and it did not work.  The second idea was done by t-mobile this morning. I have os 4.  The blackberry registration came through the 2 times we did this, but it still did not work.  I was sent to Blackberry for free in January with the same problem and they solved it eventually. Don't know how though. Anything else?  I really would like to have my email on my phone. Thanks for the suggestions so far. Look forward to trying something else.

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JSanders wrote:

Try this...

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instrucitons:

2) Register HRT: (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: KB02830 Send the service books for the BlackBerry Internet Service

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

But you also need to know that using the 9630 may require some special setup for the browser and other BIS data to work.

---

[JSanders Resident Expert]

ok, I don't know what all you've done, previously.

But if none of the above works, there's some network issue or more severe device issue.

Look at this on your device, On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

[boysrusfour]

The Blackberry Enterprixe Server is "not connected". Thanks again for your persistence.

[JSanders Resident Expert]

No, "What is the status of the BlackBerry Internet Service?"

[boysrusfour]

Sorry, "mobile network"

[JSanders Resident Expert]

ok, "mobile network" is good...

so,.. question:

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boysrusfour wrote:

Mr. JSanders,

I tried the first and it did not work.  

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What did it do... what happened when you went to mobile.blackberry.com?

[boysrusfour]

I got on the internet, clicked on hotmail, clicked on integrate email, clicked on launch email setup, up came the message "Error: The site cannot be accessed in this manager. Please us the url or link provided to you buy your service provider. "

[JSanders Resident Expert]

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boysrusfour wrote:

I got on the internet, clicked on hotmail,

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Did you go to mobile.blackberry.com?

Scroll down to Communicate > Email.

And click on the "other method", don't click on Hotmail