BlackBerry® Tour™

[wannabetechie]

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.

I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.

I vaguely recall agreeing to an update a few days back.  Perhaps Windows has updated recently as well? 

I have uninstalled and installed most recent Desktop version several times, rebooting in between.  I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything.  I also have rolled back my Windows system to before last Windows update.

Here is the error message that I believe is associated with this problem:

Sunday, December 26, 2010

.NET Runtime 2.0 Error Reporting

EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.

Thanks in advance for any help you can provide.

[MartyAved]

I am having the exact same problem.  I was running the Desktop software 6.0.0 without a problem since Auguest and then updated a few days ago and have not been able to open the desktop software 6.0.1 ever since.  I have done several full uninstalls and a clean install all to no avail.  To make matters worse blackberry does not have version 6.0.0 anywhere on its website.  Trying to repair the software install is no help either as it keeps looking for a blackberry desktop software.msi file that does not exist.

Any help will be greatly appreciated.

[JT4444]

I am having the Exact same issue, I guess my mistake for trying to update to the latest software....Any help would be appreciated. 

[wannabetechie]

I seem to successfully have managed to

1. uninstall the new software and
2. install an earlier version, specifically Desktop Manager 5.0.1 B84 English - With Media Manager. 

I used these instructions for the uninstall, found on the Blackberry site:

http://www.blackberry.com/btsc/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=KB02206&s...  This involved messing with the registry, which is not fun!

Then I installed the 5.0.1 version from here:  https://www.blackberry.com/Downloads/browseSoftware.do

This was not easy, took several attempts, and is a workable, but not permanent solution.  But at least my calendar and contacts are sync'd now between device and desktop!

Good luck!

[wjl]

I am having the same problem ever since I did the latest update to desktop manager. I am also on XP. I uninstalled desktop and was able to re-install the original version from the disk with success. Guessing Blackberry's update has a glitch. I am done with updating programs that are working fine as they are!

[MartyAved]

Bold 9650 running on Windows XP

I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.

1) Removed any Blackberry desktop software from my computer via the  add/remove program in the control panel.  No need to deal with a clean uninstall in terms of registry cleaner, etc.

2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive. 

3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out. 

If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.

-Marty

[wannabetechie]

Hey, Marty.  Thanks for your efforts and generous offer.  I am nervous about messing with my (kinda) good thing, but you never know . . . when I have a couple of free days I might be willing to take a chance.

You might be hearing from me about sending the 6.0 version.  You are a wise person to have that backup!

Cheers,

Wannabetechie

[JT4444]

Marty thanks for your efforts on this. I would really appreciate the old 6.0 file. My contact info is XXXXXXXXX

Thanks. John

EDIT: Personal Information Removed - Information such as e-mail is prohibited for security purposes

[MartyAved]

Wannabetchie, I totally understand.  I was unable to get 5.0.1 to sync the numerous times I installed it.  I am fully outlook dependent, so it was important to have all of it sync no matter the desktop version and since 6.0 was the last to work successfully, I was going to get it back one way or the other. I can't tell you how annoyed and frustrated I was with RIM that 6.0 is not available on their website or anywhere else anymore.

I am embarrassed to say I have spent over 40 hours with BB tech support (6 cities, 9 techs) over the last week and was going to lose my mind installing and removing and cleaning registries over and over again.  Fortunately I had a moment of clarity to not just look for the file in my last full system backup, but one from months ago and got lucky.  I highly recommend making an external backup of your system minimum every 3 months.   

John, I sent you the file via yousendit.com as my email client would not let me send files in excess of 25mb.

-Marty

[rknaggs]

Would love to get a copy of BB DM 6.0.0....