BlackBerry® Tour™

[Ancylla]

Ok it has been reformatted thanks

[Ancylla]

KB27956 

1. Remove the battery from the BlackBerry smartphone.  --- ok this goes all fine
2. Open a web browser and navigage to the following link.  - ok all good
3. Click Check for Updates. ok
4. Wait for the Device Connection dialog box to appear with no result for pin. -- ok
5. Connect the BlackBerry smartphone to the computer with the battery removed. - ok
6. Press Ok when the PIN field is populated with the BlackBerry smartphones PIN number or PIN-Unknown is displayed. --- this goes all fine
   
   Note: Some BlackBerry smartphones may be in a reset loop, which will cause the field to populate and depopulate. This is not an issue; pressing OK when the PIN field is populated will allow the process to move forward.
   
   
7. Select the appropriate version of BlackBerry Device Software and applications for the BlackBerry smartphone, click Next.  - no option to choose
8. At the Review the following options before you begin dialog, insert the battery without unplugging the USB cable. -- no option to review 
9. Press Install update. -- ok goes through the process windows beeps a few times to say that a device is being connected then reconnected several times  get to reconnecting to JVM and fails displaying the following message
   "application loader wasunable to connect to your device. please reconnect your device, enter the password, if required, and click retry

[Ancylla]

HAHA i have a solution, i put the blackberry in the freezer at work (-44 degrees Celsius) then i took a laptop into the freezer and did it in there and it worked just the normal desktop manager way!

[Ancylla]

it completed it but now it is on an eggtimer with a white background

[sdgardne]

Hmmm...those results are starting to make me think that there indeed is a physical problem. Dropping the temperature of the device would change the alignment of things inside. And different materials inside will react differently to the temperature change. What could have happened is that, with the temperature reduced as you did, things aligned correctly for a period of time, allowing you to proceed...but, when things warmed up again, things then got out of alignment, resulting in what you now see.

Consequently, I'd recommend that, if you have warranty, you seek support from your warranty provider. If you have no warranty, then you have other decisions to make.

Good luck!

[Ancylla · Accepted solution]

With little to loose i blast chilled it with liquid nitrogen it is now at room temperature and fine, bluetooth is a little temperamental but other than that fine

[sdgardne]

Wow...that has to be the most radical remedy method I've ever heard of! Thanks for sharing it...though I'm a little doubtful that others will have the resources available to attempt it!

I'd also expect your device to continue to degrade over time. The liquid nitrogen could have caused further damage to parts not suited to such temperature extremes. Over time, it would be perfectly expected that things get worse and worse. Or, it could be stable for a long time. There are no absolutes.

Good luck!

[Ancylla]

Will post if anything goes wrong again thanks guys

[sdgardne]

You are most welcome...enjoy!

[Ancylla]

and its dead again ...