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BlackBerry® Tour™

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Visitor
cdmc
Posts: 1
Registered: ‎07-12-2012
My Device: Tour 9630
My Carrier: Verizon

accessing email

Recently my company switched from using Outlook for email purposes and now uses a google application.  I have not been able to access my email on my blackberry.  My email address has not changed.  Thanks for any help you can give me

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Hall of Famer II
sdgardne
Posts: 47,289
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: accessing email

Hello,

You need to remove and re-integrate your email account. Even though your email address has not changed, the servers and other settings will have. So, you must remove the email from your BB and re-integrate it fresh and clean.

Good luck!

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