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camlock4
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camlock4
Posts: 1
Registered: ‎04-03-2012
My Carrier: Verizon

audio clip from MMS message keeps playing everytime a get a call or message

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‎04-03-2012 02:00 PM

no idea how this happened?  I've deleted the message with the audio attachment and I didn't save it anywhere?  Everytime any tone plays on the phone it que's up this audio and I can't stop it???  help

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SmoothRider
Posts: 2,463
Registered: ‎04-01-2008

Re: audio clip from MMS message keeps playing everytime a get a call or message

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‎04-17-2012 10:35 AM

Hello camlock4,

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo



-SR

 

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