04-03-2012 02:00 PM
no idea how this happened? I've deleted the message with the audio attachment and I didn't save it anywhere? Everytime any tone plays on the phone it que's up this audio and I can't stop it??? help
04-17-2012 10:35 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo