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BlackBerry® Tour™

Posts: 22
Registered: ‎11-07-2008
My Device: Not Specified

battery pull vs. "alt + shift + del"

Wondering if y'all could settle a (friendly) argument.


I have an End User who is insisting that hitting the "alt + shift + del" on

a BB (Tour) accomplishes the same feat as pulling the battery.


My side is that the aforementioned keystroke is more a soft reset, and

doesn't accomplish the same affect as a battery pull, which is more a

hard reset.


Curious as to whom might be correct.

Hall of Famer II
Posts: 51,408
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: battery pull vs. "alt + shift + del"



Perhaps this KB would provide enlightenment?

  • KB02141 How to reset a BlackBerry smartphone

Good luck!

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