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Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

can someone help me

[ Edited ]

:smileysad:

i have a problem with my blackberry . i cant take picture ,take video or play music,  that i have on my phone and alsowi can't delete them. i just got that phone and i'm so worried. please help me if you can, i' so bored right now :smileysad:

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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can someone help me

Welcome Ana1992.

 

Your profile says you have a 9700 model BlackBerry on Verizon, and I am afraid that is not possible.

 

  • Please, what is the exact model number of your BlackBerry (look on the white sticker under the battery).
  • And What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
  • Do you have a media card in the BlackBerry?
  • Please open the camera app, press the Menu key > Options. Scroll down to the bottom. Where is the default "save to" location stated there?






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Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

Re: can someone help me

hi! first thanks for help. i just sow the model and yes , you was right it was a blackberry 9650 verizon. v6.0.0.431 platform 4.4.0.315

cryptografik kernel v3.8.6.5

Yes i have a memory card on my phone.

on camera app, menu, options there is no "save to" but when i press again menu appears "save"

I was thinking that maybe i've got a virus by downloading songs from internet. , but i don't now.

thanks again , have a good time:smileyhappy:

 

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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can someone help me

There are no virus for BlackBerrys. None.

 


ana1992 wrote:

on camera app, menu, options there is no "save to" but when i press again menu appears "save"


Now, do what I asked above. Open the camera.

Press the Menu key > Options.

Scroll to the bottom of that Options screen.

What is the default save to location. I know it is there if you follow my directions.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

Re: can someone help me

hi again!

there is no "save to"  here i'm writing what it shows:

digital zoom

picture review

image size

picture remaining

store picture

if i made any change and i want to get out , shows a table with those : save , diskard, cancel.

 

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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can someone help me


ana1992 wrote:

 

store picture


What about that?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

Re: can someone help me

it says: store pictures : on media card

                                          on device

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Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

Re: can someone help me

i also sow this video : http://www.youtube.com/watch?v=HehSl32TegU    and i follow those instructions , i deledet all my thing and i'mtrying now to get any music and try if it would play now. i dont know if i did wrong or right to delete all my media files but now i did it and some things on my phone are changed. uffff dont know what to do

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JSanders
Posts: 85,290
Likes: 23,046
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can someone help me

I think you need to backup everything on your media card to your PC.

Then format the media card and start new.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
ana1992
Posts: 34
Registered: ‎09-12-2012
My Device: blackberry 9650 verizon wirlees

Re: can someone help me

whatever, i didn't had very important things. the good news is that finally my phone return to normal. I wonder what might have happened to . anyway , i deletet all my stuff and now is playing music , capturing picture and i can delete them if i want to. i want to thank you very much for being so helpful. thanks bro.  have a goog time :smileyvery-happy: :smileywink:

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