02-19-2013 01:19 PM
My Tour has suddenly stopped responding. The trackball works, but nothing responds; incoming calls don't ring, just go straight to voice mail. I have done a couple of hard resets, but they haven't helped.
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02-19-2013 02:03 PM - edited 02-19-2013 04:24 PM
Hi and Welcome to the Community!
You said "hard resets", but that can mean many things...hence...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
02-19-2013 04:27 PM