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BlackBerry® Tour™

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New Member
chee_tra_mc
Posts: 1
Registered: ‎01-17-2012
My Device: tour 9630
My Carrier: excelcomindo

i can't use my bb tour

my bb tour was hang...

i try to fix with the software but didn't work...

how can i fix the problem?

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: i can't use my bb tour

Have you tried a battery pull already?

 

you can try safe mode too:

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back
button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.   Did you install something recently?  if so, remove it and do another battery pull.

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

 

If this didn't work, then try to reload the software using the steps at

http://us.blackberry.com/support/installpc.jsp

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New Contributor
leeannmargaret20
Posts: 4
Registered: ‎10-09-2012
My Device: blackberry 9630 tour
My Carrier: mexico

Re: i can't use my bb tour

i have same problem but mine is booting is not complete its stuck and not complete anymore please help me please....

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