Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Tour™

Reply
New Contributor
nishantsaxena2001
Posts: 2
Registered: ‎01-07-2013
My Device: Blackberry Tour 9630
My Carrier: Vodafone

inside and outside firewalls

Dear All, 

 

First Of all Best Wishes for New Year

 

I am new here i am having problem with my blackberry. I am using Blackberry Tour 9630 in India. I am unable to use any app from the app world I tried alot of application llike whatapp etc but getting the which says some thing related to inside and outside the firewalls. This is not happening only with the app. even when I am trying to read any document in msword. excle etc at that time also i m getting the same error message. 

 

The proper message is as follow 

 

"The application WordtoGo47 has attempted to open a connection toa location insite the firewall and outsite the firewall which is not alloed by your IT policy."

 

 

Please help me to update this so i can use my bb without any problem. 

 

Thanks & Regards, 

Nishant Saxena

 

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: inside and outside firewalls

Hi Nishant,

Are your on BES or BIS service? Is the device previously owned by someone?

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Please use plain text.
New Contributor
nishantsaxena2001
Posts: 2
Registered: ‎01-07-2013
My Device: Blackberry Tour 9630
My Carrier: Vodafone

Re: inside and outside firewalls

What is BES or BIS services? No I purched ne device. I am the first owner of this device. :smileyhappy:

Please use plain text.