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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: internet and bbm not working.


rock755 wrote:

i have the same issue. i've had a blackberry for almost 3 years, and over the last day, i haven't been able to get internet service. the last time this happened was in Oct 2011...when i look at the service status, it says that it is not connected to the Blackberry enterprise server. Over the last 2 weeks, there have been intermittent issues, but as i've said yesterday it stopped receiving emails completely. my husband has exactly the same phone, and now, the same issue.

ideas?


Hi and Welcome to the Community!

 

Sorry for the delay...I've been away on extended holiday.

 

Since you are on BES, you need to work with your BES admins to resolve this. They control, well, everything.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
nicolemartin00
Posts: 2
Registered: ‎01-15-2013
My Device: 8520
My Carrier: 353863087509

Re: internet and bbm not working.

when on go into host routing table what do i click
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: internet and bbm not working.


nicolemartin00 wrote:
when on go into host routing table what do i click

Hi and Welcome to the Community!

 

Please read post 18 above...it is updated from the old original Post 2, and has a link to a public KB that details out the exact steps to take for the HRT.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
nicolemartin00
Posts: 2
Registered: ‎01-15-2013
My Device: 8520
My Carrier: 353863087509

Re: internet and bbm not working.

where is post 18

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: internet and bbm not working.

Scroll up please...you are post 34 now...or click this link.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Juliusmic1
Posts: 1
Registered: ‎04-01-2013
My Device: curve 9300
My Carrier: student

Re: internet and bbm not working.

Please my on case iis my edge does not big even do I subscribe to bb serve in nigeria,am so confused.
Please use plain text.
New Member
derick92
Posts: 1
Registered: ‎09-08-2013
My Device: blackberry 9220
My Carrier: Digicel

Re: browsing and facebook not working.

hi i have a blackberry 9220 , i connect it to my laptop and then i go to blackberry dekstop software , there was a update i did it when it finish i lose all my bbm contacts and i can not login to facebook and go to browser it say my service plan does not support this application but first that i update my blackberry there was no problem . i need help

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: browsing and facebook not working.


derick92 wrote:

hi i have a blackberry 9220 , i connect it to my laptop and then i go to blackberry dekstop software , there was a update i did it when it finish i lose all my bbm contacts and i can not login to facebook and go to browser it say my service plan does not support this application but first that i update my blackberry there was no problem . i need help


Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.