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BlackBerry® Tour™

New Member
Posts: 1
Registered: ‎03-23-2013
My Device: Blackberry 9630
My Carrier: Mtn ghana

internet connectivity

I got my blackberry flashed and after that my browser and my map has vanished.when i try to open the browser it keeps on tellind  me there is no service book configured.I got the servcice book configured but when i try to open it it tells me unable to conect to the requested server

Hall of Famer II
Posts: 54,910
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: internet connectivity

Hi and Welcome to the Community!!

With a good carrier network signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. Either that, or the place where you got it "flashed" (whatever that means)...perhaps they did something wrong?

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.