Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Tour™

Reply
New Contributor
ginop
Posts: 7
Registered: ‎02-09-2010
My Device: tour

locked up keyboard

my BB tour is locked up. can get to main screen but cannot access any features. after backlite goes off screen goes black and i cannot get back to main sceen without either putting phone on charger or removing and reinserting battery. help

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: locked up keyboard

What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
ginop
Posts: 7
Registered: ‎02-09-2010
My Device: tour

Re: locked up keyboard

i can't access any info. (phone, email messages etc) the only thing that works is the trackball. None of the keys work.

New Contributor
ginop
Posts: 7
Registered: ‎02-09-2010
My Device: tour

Re: locked up keyboard

Thanks for the reply. the only thing that works is the trackball. i can't access anything thing else. No mail, phone, no menu etc. once the backlite goes out i have to reboot to even getback to the main screen.
New Contributor
JeffinDetroit
Posts: 2
Registered: ‎05-31-2011
My Device: 9630

Re: locked up keyboard

I have the exact same issue.  Did you ever find a solution?

New Contributor
JeffinDetroit
Posts: 2
Registered: ‎05-31-2011
My Device: 9630

Re: locked up keyboard

verizon says the only way to fix it is to wipe it clean and re-program it.  it takes about 1 hour at their store.  I will let you know how it goes.

New Contributor
elload
Posts: 7
Registered: ‎02-16-2012
My Device: Tour 9630

Re: locked up keyboard

**bleep**, mine did the same thing today...adding a note so that I will hopefully see your status after you hit the verizon store...I'm thinking regardless of your success, I think it's the "final" sign to switch to the iPhone or Droid. Looking at those devices now, but will hold out hope that your experience is smooth enough for me to delay the purchase.