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Hi there!
Here is a KB with the process you seek:
- KB11320 How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
Hiii there if i may ask,does your Tour (verizon) supports the Forwarding calls and the Calls waiting? u will find these options in the Call logs-options- then you will find these 2 options, please let me know if so,because mine is verizon and doesnt support these features 
am thinking to take it back and get a the new curve 8520!
what do u think
