10-06-2010 11:13 AM
Welcome to the BlackBerry Support Community Forums.
I would suggest you perform a clean application load of the BlackBerry.
Before you do that step, I would suggest creating a backup using BlackBerry Desktop Software.
Then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
let me know if you run into any trouble with performing these steps.
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