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BlackBerry® Tour™

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Lynden
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Lynden
Posts: 1
Registered: ‎01-03-2012
My Carrier: Verizon

program problem

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‎01-03-2012 11:31 PM

I can not send email from my phone.  Everything else works fine.  After hitting the send command the phone attempts to send the message for 3-5 sec. and then a red X appears next to the unsent message in the message box.  How do I fix????

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Elite I
Elite I
Krypto
Posts: 6,645
Registered: ‎01-14-2009
My Carrier: Telus

Re: program problem

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‎01-04-2012 01:15 AM

Hi there,

Start off by doing a battery pull - while the device is on, remove the battery for 15-30 seconds, then reinsert and wait for the device to reboot. If that doesn't help, then go to your Email Settings (may be in the Setup folder), log in if required, press the BB Menu button and select Service Books. Resend your service books and you should be set.

If that still doesn't work, let us know. :smileyhappy:

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