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BlackBerry® Tour™

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malcolmsteele
Posts: 5
Registered: ‎04-26-2012
My Device: Blackberry Tour 9630
My Carrier: Rogers

"My Number" problem

I have a Blackberry Tour 9630 which I use principally in Canada with Rogers. I also have a UK (T-Mobile) and Barbados (Lime) sim card. While the phone works fine with the other Sim cards, "My Number" remains the same (i.e. the Rogers number). How can I change edit "My Number" to relect the sim card that is in the phone? With the wrong "My Number", text replys and checking voice mail is not working properly.

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sdgardne
Posts: 47,997
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: "My Number" problem

Hello,

 

Please refer to this KB for possibly helpful information:

  • KB01889 "My Number - Unknown" appears instead of the user's number on the BlackBerry smartphone

I realize your situation is not identical, but it may be similar enough to work for you.

 

Good luck!


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