BlackBerry® Tour™

[lundbergosu]

what do i do?

besides get a new phone.....

tis is my 3rd in 10 days...

thanks fir lookng out

[JSanders Resident Expert]

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lundbergosu wrote:

what do i do?

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Well, some true details of what's going on will certainly help.

• What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?
• What third party applications do you have installed? (Options > Applicationsk, please list them here)
• What is "timing out"?
• Are you leaving an active webpage running in the background on the device?
• Who is your service provider?
• What else have you forgotten to tell us?

[lundbergosu]

• .0.975

• ASAP pro, backup asst, calorie counter, goggle mas, ICE, myverizon, one touch flashlight, quicktips, scoremobile, the weather channel

• everything: can't move from home screen to balckberry screen, when i clicko sms, upload photos to social media, freezes when i roll scroll bar

• don't think so, i close out when done with app or browser. how can i close open pages in the background?

• verizon

[JSanders Resident Expert]

Why were the other two devices returned... they were both 9630s?

[lundbergosu]

lost the 1st one.

2nd one: 1/3 of the keys did not work.

[JSanders Resident Expert · Accepted solution]

First thing? Check the File Free at Options > Status, what is the number at File Free?

Disable Memory Cleaner, if you have it enabled. (Options > Security > Memory Cleaner > Disable.

To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.

If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.

To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.

So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).

[lundbergosu]

62543872 bytes

memory cleaner is/was disabled

i checked everything out. i see if this speeds it up!

thanks

[JSanders Resident Expert]

and your file free looks good too