February 24, 2009
Q1. Can we run all of these utilities from a remote computer?
A1. Yes
Q2. I recently performed a successful knife-edge cutover to perform a hardware upgrade on our BES. The entry for the previous server's MDS connection service still appears within the BES Manager. I have followed the KB12429 article for removing the unused MD _CS instance but the manager displays "There are no qualifying services to delete. They must not be mapped...". Can I follow KB13393 article to directly delete the entry on the database (Delete from MDSConfig where ServerName = "<ServerName>")?
A2. Typically this should be fine, but we would recommend you open up a support ticket just to make sure there are no outstanding factors.
Q3. Second part of the question, I am also migrating the SQL server to new hardware and will follow KB03112. Is there any preference to performing the backup/restore route over using the database detach/attach route.
A3. The only real advantage to use the detach/attach is if you wanted to have a different data file structure on the new server.
Q4. Lastly, I have several additional security logins on the existing database server for role administration. When I move the database, will these logins need to be recreated or will they be transferred with the database?
A4. These will need to be moved manually.
Q5. Is there a document that lists which codes / event ids or "text strings" to search for and the corresponding log file to look in, to aid with troubleshooting issues?
A5. http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8179/270935/Understanding_Ev...he_BlackBerry_Enterprise_Server_that_Affect_Service.pdf?nodeid=736848
Q6. Is the any advantage to using blackberrybackup.exe instead of osql ?
A6. blackberrybackup is used to backup the blackberry information from the users mailboxes. Blackberrydbbackup is used for backing up the database. There is no advantage to blackberrydbbackup over osql – the choice is yours.
Q7. I want to keep a BES at my DR location in case of need. Is there a way to do this or do I have to purchase a 2nd SRP?
A7. The same SRP can be used on a test database. If you want to have the DR server connected to the same config database as the BlackBerry Enterprise Server then a second SRP is needed.
Q8. In the knife-edge cutover scenario, will the standby server need to have the same IP as the primary server that has all services running?
A8. No, however if you have your firewall rule for port 3101 configured to only be allowed from the IP of the current BlackBerry Enterprise Server, then you will need to configure your firewall to allow connections from the new BlackBerry Enterprise Server.
Q9. Is BRK 4.1.6.8 compatible with BES 4.1.6.14? If not when will BRK 4.1.6.14 be available?
A9. Yes.
Q10. Where can one get a BlackBerry simulator program?
A10. http://na.blackberry.com/eng/developers/resources/simulators.jsp
Message Edited by Beholder on 04-13-2009 04:24 PM
