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Developer
Posts: 122
Registered: ‎11-12-2010
My Device: Dev Alpha
My Carrier: N/A

App Installation Problems

Hi All

 

I am getting a lot of emails / bad reviews stating that they purchased my app but it hasn't installed. Some say it downloaded but they can't find it anywhere, then they try and download it again but it won't let them as it says it's installed. Others say it never got delivered.

 

Anyone else have these problems and if so what do the users have to do to get it successfully installed?

Developer
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: App Installation Problems

What kind of app is that? Smartphone BBOS, Playbook, BB10? AIR, WebWorks, Native, Android?



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: App Installation Problems

Have them delete the app and then reinstall it.