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BlackBerry® World™ Development

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Regular Contributor
Posts: 76
Registered: ‎06-02-2012
My Device: Playbook, BB10

App World error, free updates appear as payed

Hello,

 

Since the OS 2.1 update it appears that to a lot of my  customers, every update I push it appears as payed update.

It always resolves with a PlayBook restart.

It's very annoying because I update very often and always receive lots of complaints from customers who rightfully think they must pay again. 

 

My apps are Animated Weather HD and StereoTube .

 

Other times some of my customers receive some kind of error that can't be resolved with a PlayBook restart, but with a "Refresh List" from Uninstalled section.

 

Please fix this because I'm starting to receive even bad reviews because they think they must pay again.

 

Regards,

Andrei

Regular Contributor
Posts: 76
Registered: ‎06-02-2012
My Device: Playbook, BB10

Re: App World error, free updates appear as payed

No one knows anything about this?

BlackBerry Development Advisor
Posts: 307
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: App World error, free updates appear as payed

Hi andreyavram,

 

I'll send you a DM shortly regarding this.