03-25-2013 05:34 AM
I posted apps for approval on BB World (targetting 4 devices on BB OS 6 & 7, some apps are new, some are updates to existing apps) which have not been reviewed by Blackberry. These apps have been submitted for review between the 6th - 13th March. I have tried waiting, contacting Vendor Support (no response), and now I am posting here as a last resort.
Given some reports that approval can take 10 business days, I should have started seeing approval decisions come in on the 20th March, it is now 25th March and nothing has changed. We make apps under contract and don't get paid for the work we do until the apps appear on the various App Stores.
I hope someone employed at Blackberry can explain when my apps will be reviewed by Blackberry World. I need something to tell my customers and finance department!
Solved! Go to Solution.
03-25-2013 03:49 PM
The reason why your apps are not yet approved/denied is because there is a rather large backlog of apps that have to be reviewed. This is mostly because of the Port-A-Thons, where a lot of apps were created that all have to pass through the submission process.
There are people which are waiting more than a month now, but I do have the feeling that waiting times are getting shorter. You will have to have some patience I am afraid.
Sometimes you can speed up the process by tweeting to BlackBerryDev, but this doesn't always help. There also some people from BlackBerry on this forum who can help, so contacting them is an option worth considering: samyotte
Hopefully your apps are approved soon :-)
03-25-2013 05:30 PM
I don't understand BlackBerry, they want us to write apps then they make us wait weeks or months before reviewing them. The port-a-thon backlog excuse, is well... just an excuse. We demand good planning and resource management to reduce the waiting time to decent. There should be somebody at BlackBerry management to care about this because it's bad for developers but also it's bad for BlackBerry, obviously. BlackBerry..., it's time to fix the waiting times, seriously.
03-26-2013 12:46 AM
Yes, it really is just a convenient excuse they're using at the moment.
The approval times are a joke and and, as I'm now learning, is a problem that's been well known for years. For example: http://www.berryreview.com/2011/02/23/an-explanati
I have an app that's been sitting in limbo for over 3 weeks now. I'm VERY close to just cancelling it completely.
03-26-2013 05:05 AM
Thanks for the constructive suggestions about ways in which I can possibly get some response from BlackBerry.
The back-log excuse doesn't cut it with me. Like any retailer operating in the run up to Christmas, BlackBerry should anticipate demand and put measures in place to meet it. What worries me is that with BlackBerry 10 being the great white hope, might BlackBerry be prioritising apps aimed at BB10 at the expense of everyone else?
Would love to hear some response from BB about my original post.
03-26-2013 09:57 AM
What would help everyone would be for BlackBerry to better explain the testing process.
Clearly the order of testing is not first-in, first-out; I have one app approved and one stuck in the test queue, the one approved was submitted days after the one still in the queue.
So: how are apps being allocated for testing?
03-26-2013 10:12 AM
03-29-2013 05:04 AM
BlackBerry said that they solved all port-a-thon apps on March 12 (two weeks ago).
But application reviews didn't speed up as I'm still waiting for review of my app. It was submitted month ago and still waiting.
This is not serious service if people have to contact somebody to speedup review process. It should work flawlessly for everybody not just for people that complain most.
I'm really affraid that there is still mess in review process as some apps wait month and some were processed within a few days. There is no FIFO there is definitely random access.
BlackBerry's review process is seriously busted and for me major obstacle for doing business here. I'm in mobile apps business for two or three years and I never met so bad conditions for introducing new app and posting updates.
Lets imagine situation that your customer wants me to create app for BB: I say I'll develop it for month, then BB will review it for one more month and maybe reject because of weird reason (eg rotation issue that never occures to customer).
On Android it takes one month development + a few hours deployment. Updates and fixes are almost immediate.
On BB it takes one month development + unknow number of months for deployment. If app has error then fix may take weeks again.
How I can persuade my customer to create BB app? How long is return of investment?