Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
New Contributor
premini
Posts: 2
Registered: ‎01-05-2012
My Device: 8520
My Carrier: Claro Argentina

App icon dissapears after download

Hi all,

I submitted an application update and was approved yesterday.

The version is now available and users are downloading but after they do it the app icon doesn’t show up in their phones.

If we donwload the application (jad file) from any other site it works just fine.

Any ideas on what can be happening? In the meantime is there any chance to downgrade the app to its previous version in order to not get negative reviews and have some time to solve the problem?

Thanks in advance,

 

p

Please use plain text.
Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: App icon dissapears after download

As posted in another thread, you cannot downgrade the application, you can only remove it from purchase. If the package file works for you, could it be something with the device?
Please use plain text.