03-06-2012 11:06 AM
03-06-2012 11:27 AM
In the beginning devs have to justify why to deny a review and now you do not have to. I don't mind bad reviews but 95% of them are support releated reviews with 0 star rating. If the user just send a support email then their problem will be resolved.
08-29-2012 10:56 PM
08-31-2012 03:25 AM
As a matter of fact, none of the good online marketplaces (ebay, elance, amazon to name a few) to let a vendor deny a review. All they can do is comment or try to resolve but the review and rating remains in most of them.
AFAIK neither apple nor google allows you to deny review. I do not understand why RIM gives this special previlege to its developers.
Any good developer who thinks that denying reviews is good for their sales is taking a very miopic view.
Lets assume you have made a very wonderful app and another person has made a far inferior product claiming to be doing the same job. Both of you release your products and both get positive and negative reviews. Lets say he gets 20 positive and 80 negative reviews some period of time. You get 50 positive and 50 negative.
On apple and google stores, that guy will retain look bad to a customer compared to you.
On BB, lets assume that you deny all the negative reviews. He also does the same. So he has 20 5star reviews whereas you have 50 5 star reviews. A customer has no way of differentitating between the products.
Moreover, if he can get his friend and family to give him good reviews, he may even match or go past your 50 reviews.
09-01-2012 12:11 PM
The other side of the coin is that you may build a really competive app with more functionality than your competitors, but once you release it, they hit you with 3-4 negative reviews and your app is plain dead if you don't have an option to deny those reviews.
In the first days of AppWorld the vendor had to give a reason why a given review should be denied and I believe that every single denial was approved by a human... but the AppWorld grew too fast I guess.
09-01-2012 12:52 PM
@QuiteSimple: I think its a theoretical threat and not valid for 99% apps and vendors. Vendors on iOs and Android are happily living with this restriction and the competition is more severe over there than here.
And if some competitor is really doing this,you still get 70% of app price per bad review. You can easily counter it with reviews from your own friends and family.
And if your app is really good, more good reviews will follow.