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New Contributor
Nico_Pich
Posts: 4
Registered: ‎10-04-2012
My Device: curve
Accepted Solution

App review status

Hi,

 

I have post an application to BlackBerry AppWorld more than 1 week ago.

Do you know how long it takes to receive a feedback?

 

Or is it possible to get contacted to know if an action is required on my side?

 

It is my first submission and I feel a little bit lost :smileyhappy:

 

Thank you in advance!

N.

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Trusted Contributor
kris0725pl
Posts: 115
Registered: ‎03-24-2011
My Device: 8310 curve

Re: App review status

Sometimes you have to wait longer, sometimes shorter.

Maximum time is 2 weeks to process the application.

 

 

I too sometimes must wait loooooong....:smileyhappy:

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: App review status

Hi Nico_Pich,

 

There are a few things you can check to see where your application might be in the review process.

 

a) If you click on 'Change Request Tickets' in the Vendor Portal, you'll get a list of Tickets you have (open or closed - newest to oldest).  The Ticket Status will be a good indication as to where your application is in the overall process.  If the Ticket status happens to be 'Waiting on Vendor', you can click the View (magnifying glass) button and check the 'Ticket History' tab.  The Review Team will always leave notes in here if we require something from your end.  We also email you, but in the rare case an email was missed, the notes should reside here as well. 

 

b) You can email Vendor Support at appworldvendorsupport@blackberry.com to get a status update.  The response time is generally 24-48 hours - quicker during the week of course. 

 

These are the two best ways to keep an eye on your application, or if you feel it is taking a bit longer than normal.

 

As always, any questions, never hesitate to ask any of the RIM staff on the forums or start another thread.

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New Contributor
Nico_Pich
Posts: 4
Registered: ‎10-04-2012
My Device: curve

Re: App review status

Thank you for your answers and support!

 

I checked my CR status, and the latest is wainting for vendor since one week.

I received an email one week ago, asking me to provide further details for app review.

What I did directly, and I saved the release as it was asked in mail from Review Team;

 

But now I see ticket is still Open without comment ans statut BBOS - Waiting on Vendor

 

When I then click on Chenge Request button (above ticket details), i see 2 lines with both "open" status.

First row is release status "Release Status" - "1.0 Approved", second is "Product Status" - "Up For Sale".

 

I don't understand if I need to provide more details or if App is simply "pending review".

 

Thanks again for your support.

KR,

N.

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: App review status

What is the application name?  

 

I can take a look at the changes, and see if there was something still outstanding or not.

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New Contributor
Nico_Pich
Posts: 4
Registered: ‎10-04-2012
My Device: curve

Re: App review status

App name is "FLASHiZ"

Release number is "136552"

 

KR,

N.

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: App review status

Perfect, thanks.

 

I need to reach out to the team directly for this one.  I'll let you know when I hear back from them.

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New Contributor
Nico_Pich
Posts: 4
Registered: ‎10-04-2012
My Device: curve

Re: App review status

Perfect, thank you for your help.

 

N.

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BlackBerry Development Advisor
rhearty
Posts: 302
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: App review status

Hey Nico_Pich,

 

I've heard back.  It should be approved shortly.  If not, don't hesitate to let me know.

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New Member
vijayvr
Posts: 1
Registered: ‎04-24-2014
My Device: Torch

Re: App review status

Dear Team,

 

My Blackberry 10 application initially got rejected and I had done the changes required and added as a new release.

 

Its still "Under Review" with the Status "Wating on Vendor".

 

I clicked on the view (magnifying glass) icon and clicked on Ticket History. No Notes were left.

 

Also, in chnage request tab, Old value is "1.0 under review" and new value is "1.0 approved".

 

The status is "Open"

 

Please find below the required details:

 

Product Name:RHBINVEST ID for BlackBerry10

Ticket No: 1314475

 

I request you to help me in this regard.

 

Thanks,

Vijay

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