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New Contributor
yeye1977
Posts: 9
Registered: ‎04-15-2012
My Device: non blackberry user
My Carrier: Orange
Accepted Solution

App update approved 5 days ago but still not appear on the app world

I sent an update for my app (tooldeTaks Tablet) last week. The app was approved 5 days ago and the right version (1.3.1) shows up on the website (http://appworld.blackberry.com/webstore/content/104389/?lang=en) but the app isn't available on the app world app on devices. I already opened a support ticket two days ago through the app world vendor support page (https://www.blackberry.com/profile/?eventId=8109) but didn't receive any news since. What's the best way to get support in this case?

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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: App update approved 5 days ago but still not appear on the app world

Did you select any regional and language restrictions? Some times in can take a few days for an update to get pushed to all the clients. Did you try to refresh your app world client to see if that did the trick?
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New Contributor
yeye1977
Posts: 9
Registered: ‎04-15-2012
My Device: non blackberry user
My Carrier: Orange

Re: App update approved 5 days ago but still not appear on the app world

Thanks for your response.

 

No language restriction. Free upgrade, all devices with QNX 2.0.0 selected. I tried to refresh several time. Also I use a server to track the version number of my app and none of my user updated the app so fare.

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Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
My Carrier: WiFi

Re: App update approved 5 days ago but still not appear on the app world

I see version 1.1 on my PlayBook when I search after the app name.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
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New Contributor
yeye1977
Posts: 9
Registered: ‎04-15-2012
My Device: non blackberry user
My Carrier: Orange

Re: App update approved 5 days ago but still not appear on the app world

Yes and If you look at this page (http://appworld.blackberry.com/webstore/content/104389/?lang=en) on a web browser you will see in the item Information section that the actual version is 1.3.1.

 

I don't think it can takes more than a couple of days to update all the servers so I think that someting is definitly broken here.

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BlackBerry Development Advisor
rhearty
Posts: 300
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: App update approved 5 days ago but still not appear on the app world

Hi yeye1977,

 

Because of the environment the Dev Alpha is pointing to, it will take much longer for the application (new version) to appear.

 

Wea apologize for the confusion.

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New Contributor
yeye1977
Posts: 9
Registered: ‎04-15-2012
My Device: non blackberry user
My Carrier: Orange

Re: App update approved 5 days ago but still not appear on the app world

Hi rearty,

 

thanks for jumping in.

 

I'm not sure I understand. My app is not intended to run on the dev alpha but on actual Playbook devices (with OS 2.0 and 2.1)

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BlackBerry Development Advisor
rhearty
Posts: 300
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: App update approved 5 days ago but still not appear on the app world

Ahh,  I see.

 

In that case, you'll want to change the Supported Devices on your two newest Releases.  Currently they only support the Dev Alpha.

 

-click Manage Products
-click the eye (view) under the Releases column of the app to be changed
-click the pen (edit) next to the Release containing the bundle to be edited
-click on the 'Add Release Version' tab
-click the pen (edit) under the Device Support column for the bundle you wish to edit

 

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New Contributor
yeye1977
Posts: 9
Registered: ‎04-15-2012
My Device: non blackberry user
My Carrier: Orange

Re: App update approved 5 days ago but still not appear on the app world

Ok that did the trick ! My mistake I read "all devices" but it was only for the category "other" and not "all playbook".

Thanks for your help.

 

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