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BlackBerry® World™ Development

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Developer
Posts: 35
Registered: ‎05-20-2011
My Device: Z10 and 32GB Playbook
Accepted Solution

AppWorld app icon change

Hi,

 

I need to change the icon for one of my apps. I have done this and uploaded a new version of the app and had it approved. When I uploaded the new version I also added a new 480x480 image to be displayed but the old icon is still being shown on the storefront.

 

Is it possible to change this image/icon?

 

TIA,

 

Simon.

Developer
Posts: 274
Registered: ‎02-05-2010
My Device: Blackberry Z10

Re: AppWorld app icon change

Try to reset BB app world : My World - Hold on Alt and press r,s,t

Twitter : @LaurentKP
My apps
Developer
Posts: 35
Registered: ‎05-20-2011
My Device: Z10 and 32GB Playbook

Re: AppWorld app icon change

Thanks for the reply. It is not just in the AppWorld app but also if I visit AppWorld from my laptop or desktop PC. Its as if I didn't upload the new 480x480 image of the product icon.

Developer
Posts: 274
Registered: ‎02-05-2010
My Device: Blackberry Z10

Re: AppWorld app icon change

I think you have to wait BB app world caches are refreshed.
Twitter : @LaurentKP
My apps
Developer
Posts: 887
Registered: ‎08-31-2009
My Device: 9530, 9630, 9800, 8530, 9900, 9810, 9930, PlayBook, Dev Alpha

Re: AppWorld app icon change

For changes to screenshots and icons, a ticket is created and is maunally approved, which means that this sometimes takes a little time in order to get approved...


Read my thoughts on BlackBerry Development at news.ebscer.com
Developer
Posts: 35
Registered: ‎05-20-2011
My Device: Z10 and 32GB Playbook

Re: AppWorld app icon change

Yes, a ticket was raised and it has been approved. The app is now fine, the only thing missing is the icon on the storefront has not been changed to the new one.

 

I will have to remove the app from sale until I can get this sorted.

Developer
Posts: 274
Registered: ‎02-05-2010
My Device: Blackberry Z10

Re: AppWorld app icon change

Maybe you could try to change your icon again to open a new ticket...

Twitter : @LaurentKP
My apps
Developer
Posts: 35
Registered: ‎05-20-2011
My Device: Z10 and 32GB Playbook

Re: AppWorld app icon change

Tried it again and it worked this time.

 

Thanks. :smileyhappy: