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BlackBerry® World™ Development

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Developer
Posts: 498
Registered: ‎06-24-2008
My Device: Not Specified

Re: AppWorld developer support

Via email to appworldvendorsupport@blackberry.com appears to be the correct answer. Though so far all I've had in response is a problem ticket number.

 

At a guess they're overloaded.

New Developer
Posts: 9
Registered: ‎06-08-2009
My Device: Not Specified

Re: AppWorld developer support

Overloaded? How is it two months ago they responded the next day and now (with a larger team, presumably) we have to wait for 3 weeks?

 

They are just not there.

Developer
Posts: 498
Registered: ‎06-24-2008
My Device: Not Specified

Re: AppWorld developer support

No, they're there alright.

 

There seems to be a variety of ways App World staff are involved. There could be more but these are the four I see regularly.

 

1. Testing and approving apps.

2. Dealing with messages to the correct mail box.

3. Approving customer reviews

4. Processing vendor review flags

 

My guess is they're the victims of their own success. I believe I read somewhere the number of registered developers is in the 100,000 - 200,000 range. It wouldn't take too many requests each to overload even a large group.

 

Of the above 4 items.

 

1. seems to take 2-4 weeks

2. a couple of days

3. a few seconds!!!!

4. 24 hours