BlackBerry® World™ Development

[tj67]

I submitted an app for review and approval two weeks ago.  According to the ticket in the Vendor Portal, it has been on hold since Sept. 3rd.  That's 10 days ago.

This forces me to wonder why it's on hold, and why it's on hold for so long?  This is hardly a complicated app, so this kind of wait is simply unacceptable.  I wouldn't mind so much if there was a means of contacting BlackBerry to get some information on this, but the only way to discuss the Vendor Portal is apparently through this forum.

Has anybody been in a similar situation?  What would cause this ticket to be placed "On Hold" for such a long time?  Furthermore, is there a way of contacting BlackBerry by email or phone to discuss these situations?

[tj67]

I submitted an app for review and approval two weeks ago.  According to the ticket in the Vendor Portal, it has been on hold since Sept. 3rd.  That's 10 days ago.

This forces me to wonder why it's on hold, and why it's on hold for so long?  This is hardly a complicated app, so this kind of wait is simply unacceptable.  I wouldn't mind so much if there was a means of contacting BlackBerry to get some information on this, but the only way to discuss the Vendor Portal is apparently through this forum.

Has anybody been in a similar situation?  What would cause this ticket to be placed "On Hold" for such a long time?  Furthermore, is there a way of contacting BlackBerry by email or phone to discuss these situations?

[samyotte]

Hi,

if you can send me your vendor account info I'll have the team follow up with you offilne.

Thanks

[Satya_Putra]

Hi tj67,

I'm sorry for the inconvinience, could you please PM me your application name so I can investigate?

Regards,

Satya

[Satya_Putra]

Hi tj67,

I'm sorry for the delay, your application has been approved.

Please let me know if there's anything that I could help.

Regards,

Satya