Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer

Apps not showing in BlackBerry World on Q10

A customer who now has a Q10 wanted to buy one of our apps. All of our apps are Android apps, and the one he wanted to buy shows up in BlackBerry World on my computer as having the Q10 as a supported device. He reported, after doing several searches, including a search for our company name (zigzag, inc), that none of our apps showed up in BlackBerry World on his Q10. However, we have sold our apps to Q10 users (according the reports from the Vendor Portal). Does anyone have any idea what might be causing BlackBerry World to fail to show our apps? In case it is relevant, the customer is in the U.S, and his carrier is Verizon.

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Apps not showing in BlackBerry World on Q10

Where is your user?

Are there any country limitations to your apps?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer

Re: Apps not showing in BlackBerry World on Q10

As I mentioned in my posting, the customer is in the U.S. on Verizon.

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Apps not showing in BlackBerry World on Q10

What's the app, I'd be glad to check on my Q10, also on Verizon.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer

Re: Apps not showing in BlackBerry World on Q10

Thanks! We have a series of  "Not a Siddur" apps. The customer was looking for "Not a Siddur (Ashkenaz)".

Posts: 88,815
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Apps not showing in BlackBerry World on Q10

Yep, I see four different version of that app on Q10 on Verizon.

 

I search on "not siddur".




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer

Re: Apps not showing in BlackBerry World on Q10

Thanks, I'm glad to know this. Still have no idea why our customer's Q10 was not showing our apps.

BlackBerry Technical Advisor
Posts: 101
Registered: ‎08-16-2010
My Device: Top Secret BlackBerry 10 device

Re: Apps not showing in BlackBerry World on Q10

Hi MarshaHopp,

 

Are you still seeing this issue?  If so please contact vendor support here: https://www.blackberry.com/profile/?eventId=8109

 

Thanks,

 

Jordan

Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer

Re: Apps not showing in BlackBerry World on Q10

Thanks for the link. I have not had any other report of this problem.