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Developer
agaripian
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: BB10: app not starting, damaged app installation?

@Borceg excellent write up on the JIRA bug report! Thank you! 

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Developer of Stocks for Blackberry 10
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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: BB10: app not starting, damaged app installation?

Issue happened today. 1 sideloaded native app fails to start, out of 5 sideloaded apps (4 native, 1 android). Uploading log now.
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BlackBerry Development Advisor (Retired)
dmalik
Posts: 427
Registered: ‎02-22-2012
My Device: BlackBerry Z10, BlackBerry Dev Alpha C, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

Thanks for the logs. I'm escalating and also going to try to see if I can reproduce the issue.

Follow me on Twitter: @dustinmalik
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Developer
agaripian
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: BB10: app not starting, damaged app installation?

[ Edited ]

I just got 2 more emails from users complaining the application won't open. 

 

Can we please get daily updates on this issue and a time line to when  it will be resolved.

This is a serious problem and I hope it has been escalated to the development team.

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Developer of Stocks for Blackberry 10
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Administrator
MSohm
Posts: 14,521
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

This issue is under investigation.  As soon as I have more information to share I will post it here.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Contributor
gaoliang21
Posts: 13
Registered: ‎01-11-2013
My Device: PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

My app(id: 21797459) was rejected probably due to this issue. The feedback from the tester is:

 

" I did a quick check of your app and am not able to successfully launch it on a z10 running production code.   It launches and immediately closes a few seconds later."

 

It was built using the latest Cascade SDK and works smoothly on my Dev Alpha A without any issue. I have no idea how  and what to fix so I just resubmitted it to App world. Hope it gets approved this time.

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Developer
agaripian
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: BB10: app not starting, damaged app installation?

And another complaint!

 

*********@hotmail.com>
     
 
Hi,
 
I recently purchased your application and it has been working fine. But now, the application won't open. It keeps crashing before it opens. I don't know the reason for this, so if you can help it would be great. 
 
Thanks 

Sent from my BlackBerry 10 smartphone.

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Developer of Stocks for Blackberry 10
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Administrator
MSohm
Posts: 14,521
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

This is still under investigation.  Can anyone confirm if this seems common across your reports?

 

1.  Customer installs app, it works.

2.  Customer does an over the air upgrade of their OS.

3.  App breaks.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: BB10: app not starting, damaged app installation?

@MSohm, nope. Pure 10.0.10.261 without any ota update to the OS, app breaks.

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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: BB10: app not starting, damaged app installation?

Not that I have seen. When it has happended to me, it's been install the app, use the app, then at some point, it does not work.
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