BlackBerry® World™ Development

[agaripian]

@Borceg excellent write up on the JIRA bug report! Thank you! 

[borceg]

Issue happened today. 1 sideloaded native app fails to start, out of 5 sideloaded apps (4 native, 1 android). Uploading log now.

[dmalik]

Thanks for the logs. I'm escalating and also going to try to see if I can reproduce the issue.

[agaripian]

I just got 2 more emails from users complaining the application won't open. 

Can we please get daily updates on this issue and a time line to when  it will be resolved.

This is a serious problem and I hope it has been escalated to the development team.

[MSohm]

This issue is under investigation.  As soon as I have more information to share I will post it here.

[gaoliang21]

My app(id: 21797459) was rejected probably due to this issue. The feedback from the tester is:

" I did a quick check of your app and am not able to successfully launch it on a z10 running production code.   It launches and immediately closes a few seconds later."

It was built using the latest Cascade SDK and works smoothly on my Dev Alpha A without any issue. I have no idea how  and what to fix so I just resubmitted it to App world. Hope it gets approved this time.

[agaripian]

And another complaint!

*********@hotmail.com>

Hi,

I recently purchased your application and it has been working fine. But now, the application won't open. It keeps crashing before it opens. I don't know the reason for this, so if you can help it would be great. 

Thanks 

Sent from my BlackBerry 10 smartphone.

[MSohm]

This is still under investigation.  Can anyone confirm if this seems common across your reports?

1.  Customer installs app, it works.

2.  Customer does an over the air upgrade of their OS.

3.  App breaks.

[borceg]

@MSohm, nope. Pure 10.0.10.261 without any ota update to the OS, app breaks.

[jtegen]

Not that I have seen. When it has happended to me, it's been install the app, use the app, then at some point, it does not work.