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BlackBerry® World™ Development

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Administrator
MSohm
Posts: 14,362
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

Thanks for the quick feedback.  We do know why the application is failing, but are still investigating to find the cause that gets it into that state.

Mark Sohm
BlackBerry Development Advisor

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Developer
agaripian
Posts: 131
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: BB10: app not starting, damaged app installation?

All the feedback I have been getting was same as @jtegen's response.

 

All users have complained with the following: App was working for a couple of days then it just stopped working. It fails to open, crashes at launch. 

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Developer of Stocks for Blackberry 10
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Administrator
MSohm
Posts: 14,362
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

Thanks again.  Have you noticed any common action that occurs between the app working and failing (backup/restore, battery pull, app permissions change, etc...)?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: BB10: app not starting, damaged app installation?

Not really. One app that suddeenly crashed was not used for a period of time. There may have been a backup with BB Link (but cannot duplicate). It's one of those issues that occur, but hard to replicate.
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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: BB10: app not starting, damaged app installation?

I haven't done backup/restore at all, and yet apps are still falling. Neither permission change or battery pull.

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Administrator
MSohm
Posts: 14,362
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

[ Edited ]

We're looking for as many applications that exhibit this as possible.  If you have any that are in BlackBerry World and seeing this issue please post here, in Issue Tracker or private message me (only if you don't want it public).

 

 

Thanks in advance for helping us track this down.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Developer
BBSJdev
Posts: 6,023
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: BB10: app not starting, damaged app installation?

PLEASE, PLEASE, PLEASE do not launch BB10 in to the US market with this bug in place.

It will cause irreparable damage to BlackBerry and developers.

 

Could we have some kind of announcement to the users on BlackBerry World there is an issue to prevent the building up of bad reviews.

 

I believe this is serious enough to warrant it being a warning on a page that is shown whenever a user starts the BlackBerry World app.

 

Please like this posting if you agree with the above statement and want to show BlackBerry this is of serious concern to us.

 

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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Developer
BBSJdev
Posts: 6,023
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: BB10: app not starting, damaged app installation?

Please like the above post to show your support for a message from BlackBerry to the User on this issue.

 

What do you think about suspending the review system while this is being fixed, I can see positives and negatives for it but would be interested in hearing others opinions?

 

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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Administrator
MSohm
Posts: 14,362
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: BB10: app not starting, damaged app installation?

If anyone has an application in this state, please do the following and paste the results here, in Issue Tracker or in a private message to me.

 

  1. Enable development mode on your BlackBerry.
  2. Open the BlackBerry Native SDK.
  3. Switch to the QNX System Information perspective (Window menu, Open Perspective...).
  4. Right click on the BlackBerry target in the left and choose Connect.  If you haven't created a target before create one by going to File -> New -> BlackBerry Target.
  5. Right click on the BlackBerry target and click on Launch SSH Session.
  6. In the terminal window type "ls /accounts/1000/appdata" and press enter.
  7. Locate the directory name for your application.  Highlight and copy that name.
  8. Type "getfacl /apps/YOUR_APPS_DIR" and press enter, using your application's directory name.  Note that you can right click and paste, but not use Ctrl+v.
  9. Copy the result from the getfacl command and paste it in this thread, Issue Tracker or send to me via Private message.  Feel free to sensor out your actual application name if you wish.

The output should look similar to this:  

 

$ getfacl /apps/com.example.BBBBBBrowser.gYABgAFpzn9KfxBTiPcnNGJW7FQ
# file: /apps/com.example.BBBBBBrowser.gYABgAFpzn9KfxBTiPcnNGJW7FQ
# owner: apps
# group: 10218
user::rwx
group::r-x
other::r-x

 Thanks in advance for helping us resolve this problem.  This is a top priority for us to fix.

 

 

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB
My Carrier: Vip

Re: BB10: app not starting, damaged app installation?

[ Edited ]

App failing: Untappd from BB World.

 

$ getfacl /apps/Untappd.gYABgM9kKsblfH1Kv5fWNTsvAEE
# file: /apps/Untappd.gYABgM9kKsblfH1Kv5fWNTsvAEE
# owner: apps
# group: 10354
user::rw-
group::---
group:10070:r--
mask::r--
other::---

 Piano, BB World

 

$ getfacl /apps/com.wikid.Piano.gYABgAgAL0qbGnJaoTO2ty62L0A                         
# file: /apps/com.wikid.Piano.gYABgAgAL0qbGnJaoTO2ty62L0A
# owner: apps
# group: 10359
user::rw-
group::---
group:10070:r--
mask::r--
other::---

 Throw The Knife Free, BB World

 

getfacl /apps/com.mycompany.throwtheknifeplaybookfree.gYABgGH3krRjfl2u9vyVAnm8tLE
# file: /apps/com.mycompany.throwtheknifeplaybookfree.gYABgGH3krRjfl2u9vyVAnm8tLE
# owner: apps
# group: 10363
user::rw-
group::---
group:10070:r--
mask::r--
other::---
$ 

 

When launching all of these with blackberry-deply command-line tool, this error is shown

 

Launch Untappd ...
Info: Action: Launch
Info: Launching Untappd.gYABgM9kKsblfH1Kv5fWNTsvAEE...
Error: Error loading application package: Permission denied

 

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The funny/weird thing is - I sideloaded 25 apps/games and none of them is failing.

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