BlackBerry® World™ Development

[infromthecold]

Hi Guys

           I have an app on your Blackberry App World, I originally signed the app with a key and all went well, then I produced an upgrade, and I was unable to sign the upgrade as I was getting errors from the signing tool.

So I ordered new CSJ files using a new pin and password, and again all went well, however now the original users can not get the update as the signing does not match

I have tried resigning with the old key however this does not work again due to the already registered errors.

Does registering a new key invalidate the old key?

Do you have any workaround for this situation as I am pulling my hair out over this?

[DMA2011]

You need to use the original signing files and increment the build number for the update. This should then allow the signing and enable your users to upgrade.

[julian_d]

The best practice is to keep a backup for the signing keys of an app so you don't get into the problem of loosing the keys.
You better try to contact the dev support to assist you in this problem.