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Developer
razorek
Posts: 64
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Canoot setup Vendor portal account detail

I have a problem with my account details in the vendor portal.

 

I have successfully entered my vendor name, legal status, street address, City, Country, but i cannot set the State/Province because the field is greyed-out.

 

It is a big problem, because the system won't let me go to any other tab like Payment Info or Terms and Conditions.

 

I have my product ready and want to post it on AppWorld but since I cannot setup all the details I'm stuck.

 

Any help would be greatly appreciated.

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Developer
razorek
Posts: 64
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

Ok, I've managed to complete my account details. I've switched my country to Germany and entered a state, saved, and then revert to my original country. State and provice is still marked as required and is greyed out, but the system let me to save without it.

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BlackBerry Development Advisor
rhearty
Posts: 295
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Canoot setup Vendor portal account detail

Hi razorek,

 

Can you supply me with the original Country you were trying to choose that showed no 'State/Province'?

 

I'd like to resolve this on our end so the next Developer from your region does not run into similar problems.

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Developer
razorek
Posts: 64
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

Sure, it's Poland.

 

But I've just logged in to my vendor account and noticed that remarkably the state/province field is available and is mandatory (the system won't let me go to another tab without maing a selection).

I've successfuly selected my state.

 

I wasn't the only one. Yesterday my Polish collegues also had the state/privince greyed out and not required.

 

So... someone at RIM has propably made an update ?

 

Thank you for your interest,

Maciej

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BlackBerry Development Advisor
rhearty
Posts: 295
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: Canoot setup Vendor portal account detail

No problem.  

 

Our team received a detailed support ticket from yourself as well regarding this problem.  We then added the missing states for Poland.

 

Thanks again for bringing this to our attention.

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Developer
razorek
Posts: 64
Registered: ‎06-28-2012
My Device: BlackBerry Z10LE
My Carrier: T-Mobile

Re: Canoot setup Vendor portal account detail

I'm really happy with RIM's support :smileyhappy:

 

Thanks.

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New Developer
vincentkuri
Posts: 35
Registered: ‎07-23-2012
My Device: Playbook
My Carrier: Vodafone

Re: Canoot setup Vendor portal account detail

RIM support is the best :smileyhappy: Really proud of it
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Contributor
dharmesh88
Posts: 16
Registered: ‎06-07-2011
My Device: Bold 9700
My Carrier: Reliance

Re: Canoot setup Vendor portal account detail

I am also having the same problem (state tab is grey), but I managed to register my account.

Country: India
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