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Contributor
JollySnaps
Posts: 14
Registered: ‎12-12-2012
My Device: NA
Accepted Solution

Clarification of issue wich caused file release to be denied

I'm not sure this is the right place to ask this but I have been instructed to come here so here I am.

 

I am having difficulty reproducing the fault described relating to ticket 701513.

 

Can I have some more details or ideally screen shots to help me identify what you are referring to as I am unable to recreate the fault as described.

 

"I am testing your app on the BlackBerry PlayBook (OS version 2.1.0.1088) and BlackBerry Dev Alpha (OS version 10.0.9.1103), when I open the app, I can not play the game properly because its too big on the screen and the screen is unlock."

 

Neither I nor anyone else I have asked have been able to recreate this fault on either a BlackBerry PlayBook with the latest OS version installed or the BlackBerry Dev Alpha Virtual Machine.

 

Thanks in advance.

BlackBerry Development Advisor
rhearty
Posts: 306
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: Clarification of issue wich caused file release to be denied

Hi JollySnaps,

 

Thanks for contacting us.  I have re-tested the application on both a PlayBook and a Dev Alpha and was unable to reproduce what the original tester was seeing. 

 

I've pushed the application through to Approved.

 

Contributor
JollySnaps
Posts: 14
Registered: ‎12-12-2012
My Device: NA

Re: Clarification of issue wich caused file release to be denied

Hi Could you have a look at these as well.

 

'Frigiliana 588 Piece Jigsaw Puzzle' (ticket 701496)

'Atlanta 1035 Piece Jigsaw Puzzle' (ticket 701488)

'Forest 100 piece Jigsaw puzzle' (ticket 701491)

'Moro beach 81 Piece Puzzle' (ticket 701511)

 

Thanks

Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB

Re: Clarification of issue wich caused file release to be denied

Should I open new thread for same error ? Mine is release '1.11' from product 'Pocket Island' (ticket 711689) "I am testing your app on the BlackBerry Dev Alpha device (OS version 10.0.9.1675). The app does not work properly as it is just showing a black blank screen with the app title on top left of the scree. There is also an instruction "Expand for instruction & setting" but it can't be clicked/tapped." but I tested it on Ripple and it needs few seconds to initialize and that is why first it displays blank screen.
BlackBerry Development Advisor
rhearty
Posts: 306
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: Clarification of issue wich caused file release to be denied

These other 4 look fine as well.

 

I've moved them through.

BlackBerry Development Advisor
rhearty
Posts: 306
Registered: ‎03-13-2009
My Device: BlackBerry Z30

Re: Clarification of issue wich caused file release to be denied

Hi borceg,

 

I tested the app on BB10 device, and it crashes about 5 seconds after clicking 'Start'.  The application doesn't even run unfortunately.

Contributor
JollySnaps
Posts: 14
Registered: ‎12-12-2012
My Device: NA

Re: Clarification of issue wich caused file release to be denied

Many Thanks

Developer
borceg
Posts: 671
Registered: ‎03-21-2012
My Device: BlackBerry PlayBook 16GB

Re: Clarification of issue wich caused file release to be denied

Thanks. I'll look about this issue.