Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® World™ Development

Reply
New Contributor
portablepixels
Posts: 3
Registered: ‎11-26-2012
My Carrier: o2

Copyright infringement on the Blackberry App World store contact?

Hi,

 

We have a popular app on Android. It is has been pirated and made available on the App World store.

 

Our app is paid, and this is being made free so I suspect there are at least ads, and maybe a virus included.

 

I would like to find a contact address/person for Blackberry app world store so that I can request it can be removed.

 

The illegal app can be seen here
http://appworld.blackberry.com/webstore/content/19227997/?lang=en

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,025
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Copyright infringement on the Blackberry App World store contact?

Hello,

 

There are no channels for end users to contact RIM directly for such things. Developers have a dedicated Vendor Portal through which they can work directly with RIM...if you are a RIM-approved developer, then you should follow that route. You also should be contacting directly the developer of the app who pushed it through AppWorld...their contact information is on the same AW catalog page that you linked in your post.

 

If you are unsuccessful with either of the above, then your recourse would be the primary RIM "contact us" pages on their main website, or perhaps even storefrontmanager@rim.com (I honestly don't remember if that email address is valid nor if it is the correct one...that's just coming out of my brain, which is always subject to error!!).

 

Otherwise, legal means would be your next step, I suppose.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,025
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Copyright infringement on the Blackberry App World store contact?

Hello again,

 

I've discovered an update for you...you can report your issue via this link:

I'm not quite sure how the process actually works nor how long you might have to await a reply, but at least this is a portal through which you can report this issue directly to RIM.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Carrier: Rogers

Re: Copyright infringement on the Blackberry App World store contact?

I just saw the app has been deleted so you should be good. On the other hand you should consider uploading the app yourself to make more money!


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
Please use plain text.
Developer
smiley
Posts: 1,360
Registered: ‎07-14-2008
My Carrier: Fido

Re: Copyright infringement on the Blackberry App World store contact?

See that is the reason why **bleep** Android apps should never be allowed on BB10.

 

You don't know what you are getting into.  Outfits like Handster don't care what they put on appworld.

Please use plain text.