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BlackBerry® World™ Development

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Trusted Contributor
taylor-tomt
Posts: 231
Registered: ‎11-19-2010
My Device: Z10, Playbook

Denied: Now What?

I received a denied response, with an email that requires some clarification.

 

Do I just reply to that email? Will that get to the same reviewer?

 

That will go to BlackBerry App World <blackberryappworldnotifications@rim.com>

 

or do I email BlackBerryAppWorldRequests@rim.com?

 

Or is there a different, more direct route?

 

Thanks

Regular Contributor
Ovogame
Posts: 54
Registered: ‎10-19-2012
My Device: Playbook, DevAlpha

Re: Denied: Now What?

you might need to use the tickets system too, but I'm not sure about that.

 

JC

http://www.ovogame.com/bb
Regular Contributor
Sonic63
Posts: 81
Registered: ‎10-21-2012
My Device: playbook, storm, curve

Re: Denied: Now What?

[ Edited ]

One of my apps was just denied, it was denied for using a Facebook icon and for using a Pinterest icon and a link to Pinterest.

Pinterest actually supplies the icon and the link... but but I am told I can't use it by the app approval people.

Even though there are other apps on app world that have those features. I am going to find out why this has happened because it is getting difficult for me to understand the approval system. In fact I don't understand it at all right now.

 

BTW, it took two weeks and a PM to Samyotte to get them to actually look at the app.