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Contributor
rnarayanan
Posts: 15
Registered: ‎12-28-2011
My Device: BB 9900
My Carrier: AT&T

'Downloads' Report now is a Summary lacking all the details!

From the past week, I see that the dropdown options for Purchase and Downloads report as  changed to 'Download Summary'. Now I am getting only the date, product name and download count for each day.

 

Previously, I used to get the following

Application NameFile Bundle NameVersionDate/TimeDevice ModelOS VersionCarrierLocaleCountry

 

 

Any idea why RIM has suddenly changed this report. I would like to get back my detailed report so that we can see downloads by device and country etc.

 

Anyone else facing the same issue? It is really frustrating when RIM changes stuff suddenly.

 

 

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New Member
didigoose
Posts: 1
Registered: ‎04-17-2012
My Device: none
My Carrier: none

Re: 'Downloads' Report now is a Summary lacking all the details!

Happens the same for me today. It's a bit annyoing if you have business processes setup based on the reports they had in the past. 

 

#1 the new report doesn't give information about market & device distribution which is quite important

#2 we have to reprogramm all our statistic imports.

 

What is the reason for this?

 

PS: The UX to reach this forum is great. I already have 2 accounts with RIM (alliance partner & vendor portal)  and now had to create 2 more...

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Developer
shnuffy
Posts: 268
Registered: ‎08-19-2009
My Device: Bold 9700

Re: 'Downloads' Report now is a Summary lacking all the details!

What a terrible move. Why would they remove info? The reports are basically useless now! Come on RIM, why are you hiding our stats from us?

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Contributor
rnarayanan
Posts: 15
Registered: ‎12-28-2011
My Device: BB 9900
My Carrier: AT&T

Re: 'Downloads' Report now is a Summary lacking all the details!

Strange Indeed!

Here is what I got when the issue was submitted as a support request.

 

====================================

Hello,    

 

In response to your request, the following course of action has been provided.

 

If you have any questions concerning this request, please reply to this email within the next three (3) days.   

 

Details:

App World Vendor Support - Download Reports Change Inquiry.   

 

Resolution: 

Unfortunately this is the only reporting option at this time.  We are currently working on a better reporting solution.  Sorry for the inconvenience.

==============================

 

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BlackBerry Development Advisor
rhearty
Posts: 300
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: 'Downloads' Report now is a Summary lacking all the details!

All,

 

The 'Downloads' report was changed to 'Download Summary' temporarily while the Reporting Server stability issues you've all experienced over the past few weeks/months is resolved. 

 

As the reponse from support mentioned, we're working on having a much more robust reporting system when all is said and done. 

 

Understandable the detailed reports were extremely useful, and we're working to return that at the very least as soon as possible.

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Developer
silver20
Posts: 455
Registered: ‎03-04-2011
My Device: Paper cup

Re: 'Downloads' Report now is a Summary lacking all the details!


rhearty wrote
we're working on having a much more robust reporting system when all is said and done. 


will there be an app for that?  :smileyhappy:

 

+1 to the store's app count

 

 

 

 

 

 

 

 

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